Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. When an item is returned you may opt for a direct refund, an exchange, or store credit. We do deduct return postage and handling costs on returns but no restocking fee's. If your order arrives damaged or contains the wrong things, we will send replacements or a full refund free of charge. If this is the case, notify support or start your return within 7 days of delivery. To be eligible for a return, your item must be in the same condition that you received. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at dpez93@gmail.com. Please note that returns will need to be sent to the following address: Gorilla Outfitters LLC  7 Anita Avenue, Waterford, CT 06385 USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at dpez93@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Understand that the items in which you are purchasing are surplus goods and most likely have been exposed to service life and vary in condition. Please thoroughly read the descriptions on items. We do our best to inspect the bulk of the items but can not guarantee there will not be items marked with unit/names, frays, split buckles, missing buttons, field repairs, etc. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as MREs, medical supplies), custom products (such as special orders or personalized products), inert ordinance, or items marked as sales final. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dpez93@gmail.com.