Refund policy
Returns & Exchanges
At Gorilla Outfitters, we stand behind every order we ship. Because much of our inventory consists of genuine military surplus and limited-quantity items, please review the following policy before placing your order.
Return Eligibility
Returns may be requested within 15 days of delivery.
To qualify for a return, items must:
- Be unworn, unwashed, and in the same condition they were received.
- Include all original accessories, tags, and packaging.
- Be free of odors, stains, damage, or modifications.
Returns that do not meet these requirements may be refused or subject to a partial refund.
Sizing
Military surplus sizing varies significantly by country, manufacturer, and year of production. Please review all measurements and sizing information before purchasing.
Many surplus garments are intentionally designed with an oversized fit to allow for layering. Measurements provided on our website are measurements of the garment itself and are taken as described in the product listing (such as shoulder-to-shoulder or pit-to-pit).
Ordering a different size because your preferred size is unavailable, or purchasing without reviewing the listed measurements, does not qualify as an item being incorrectly described.
Return Shipping
Customers are responsible for return shipping costs unless:
- The incorrect item was shipped.
- The item arrived damaged.
If Gorilla Outfitters provides a return shipping label for a customer-responsible return, the cost of the label will be deducted from the refund.
Original shipping charges are non-refundable.
Exchanges
Due to the limited nature of military surplus inventory, exchanges cannot be guaranteed.
If a replacement is available, customers are responsible for both return shipping and shipping costs for the replacement item. If no replacement is available, a refund will be issued after the returned item has been received and inspected.
One-of-a-Kind & Limited Inventory
Many of our products are genuine military surplus and may be impossible to replace. If an exchange cannot be fulfilled because inventory is unavailable, a refund will be issued instead.
Final Sale Items
Items marked Final Sale, Closeout, or Clearance are not eligible for returns or exchanges.
International Orders
Customers are responsible for understanding their country's import laws, customs duties, taxes, and brokerage fees.
Orders returned due to refusal, failure to claim the package, or non-payment of import fees will be subject to:
- A 20% restocking fee.
- Any return shipping, customs, or carrier fees charged to Gorilla Outfitters.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 5 days of delivery and include photographs of the issue.
Once verified, Gorilla Outfitters will provide a prepaid return label and either send a replacement (when available) or issue a full refund.
Refunds
Refunds are processed after the returned item has been received and inspected. Please allow 3–5 business days for processing. Your financial institution may require additional time for the refund to appear.
Abuse of Return Policy
Gorilla Outfitters reserves the right to refuse returns, exchanges, refunds, or future orders in cases of suspected abuse, including but not limited to excessive returns, repeated cancellations, fraudulent claims, or other activity inconsistent with the intent of this policy.